Lost Packages and Stuck Shipments
- In the case of a lost package, the customer is responsible for filing a lost package claim with the USPS. We provide tracking for every order.
- Unnaturals Labs is not responsible for packages sent to the wrong address.
- Unnaturals Labs is not responsible for packages once they are in the hands of USPS.
Returns and Exchanges (United States)
- We do not accept returns on packages 30 days after purchase.
- Items must be UNOPENED to be returned. We do not accept returns on opened supplements.
- Giveaway or promotional items are not eligible for returns.
Returns and Exchanges (International)
- International sales are final and not returnable.
- We are not responsible for any seized packages or delays in transit
- Taxes and import fees vary by country.